Posts tagged ‘employee engagement’

Telling your organization’s story

“Tell me a story.” When I was growing up, this was something I said almost daily. Like people, organizations also have stories to tell, and others are eager to hear those stories. The audience may be employees, customers or clients, shareholders, potential funders, community members or taxpayers. Here are some key considerations in telling your organization’s stories.

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Continue Reading March 13, 2014 at 12:11 pm Leave a comment

Consultation and collaboration in change management

Lately, I’ve started to wonder if I’m the only one bothered by people treating different words as if they are interchangeable. This season, it’s collaboration, consultation and communication. In the realm of change management, choose the wrong action at your peril.

Continue Reading June 18, 2013 at 2:38 pm Leave a comment

Policies, procedures and job descriptions: Maintaining a good fit

Even though January is a few months off, many of us think of September as the start of the new year. Along with back-to-school shopping, this is a good time to make sure your organization has everything it needs for a fresh start after summer vacations. Children and organizations both grow over time; just as children outgrow clothes, organizations outgrow policies, procedures and job descriptions. The traditional pencil case of my youth needed new technology each school year—pencils, erasers (especially erasers), paper and, eventually, a protractor and compass. For organizations, technology that once worked well may no longer be up to the job.

Continue Reading September 10, 2012 at 2:52 pm Leave a comment

Communicating change to fellow humans

Change scares most people. This is true even if the change is supposed to make their lives better, largely because humans approach change from a risk perspective more often than a benefits perspective. They are more concerned with what can go wrong, rather than what can go right. So when it comes to organizational change, internal communication has to be done right to avert disaster.

Continue Reading March 8, 2012 at 11:13 am Leave a comment


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