Posts tagged ‘communication’

Telling your organization’s story

“Tell me a story.” When I was growing up, this was something I said almost daily. Like people, organizations also have stories to tell, and others are eager to hear those stories. The audience may be employees, customers or clients, shareholders, potential funders, community members or taxpayers. Here are some key considerations in telling your organization’s stories.


Continue Reading March 13, 2014 at 12:11 pm Leave a comment

Consultation and collaboration in change management

Lately, I’ve started to wonder if I’m the only one bothered by people treating different words as if they are interchangeable. This season, it’s collaboration, consultation and communication. In the realm of change management, choose the wrong action at your peril.

Continue Reading June 18, 2013 at 2:38 pm Leave a comment

What strawberries teach us about organizational excellence

In French markets, strawberries have different varietal names and different flavours—some sweeter, some tarter, some richer. In North America, they are just strawberries. I recently set out to discover just what those strawberries are that I eat in the spring and summer months. Along the way, I realized that the principles followed by the strawberry industry apply to all organizations.

Continue Reading June 11, 2012 at 2:32 pm Leave a comment

Communicating change to fellow humans

Change scares most people. This is true even if the change is supposed to make their lives better, largely because humans approach change from a risk perspective more often than a benefits perspective. They are more concerned with what can go wrong, rather than what can go right. So when it comes to organizational change, internal communication has to be done right to avert disaster.

Continue Reading March 8, 2012 at 11:13 am Leave a comment

Making the most of social media

In the two years since I first wrote about social media, the question has gone from “How do I use social media in my business?” to “How do I get the best bang for my buck with social media?” To some extent, the answer must depend on your goal; some social media tools are better suited to certain uses than others. There are also some general principles—such as not ticking off others. But how?

Continue Reading February 7, 2011 at 2:30 pm 1 comment

Social media: Time waster or valuable business tool

Social media is often seen as diminishing employee productivity. However, social media can help organizations increase staff productivity, save money, build their customer/donor/volunteer base and meet strategic goals. So for those Baby Boomer and Veteran managers who have not yet embraced social media, here is a brief primer on business applications and benefits of social media.

Continue Reading May 26, 2009 at 4:37 pm Leave a comment

From kids to geezers: Managing a multigenerational workforce

Thanks to the economy and advances in medicine, four generations now share the workplace. How do we take advantage of each generation’s strengths to manage the necessary knowledge transfer that will take organizations successfully into the future?

Continue Reading May 25, 2009 at 12:43 am Leave a comment

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