Are you really ready to embrace diversity?

Diversity in the workplace is a lot more than more interesting potluck lunches. It’s about the different values and perspectives that people with different cultural values and experiences bring to the workplace. While that can add strength to decisions, it also can lead to conflict and challenges for an organization’s leadership. Having a plan can help.

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Continue Reading June 27, 2014 at 2:00 pm Leave a comment

Telling your organization’s story

“Tell me a story.” When I was growing up, this was something I said almost daily. Like people, organizations also have stories to tell, and others are eager to hear those stories. The audience may be employees, customers or clients, shareholders, potential funders, community members or taxpayers. Here are some key considerations in telling your organization’s stories.

Continue Reading March 13, 2014 at 12:11 pm Leave a comment

A Picture’s Worth 1000 Words…and a Few Statistics

Most people find it less overwhelming to interpret results in the form of a picture rather than in the form of numbers. But just as certain numbers—or statistics—provide particular types of information, so too, certain types of graphic representations are better for certain types of data.

Continue Reading December 20, 2013 at 4:44 pm Leave a comment

Statistics You Need to Understand

Whenever I mention statistics, I generally see two types of reactions; either eyes glaze over or register panic. It’s even worse if I use the word probability. (So I won’t.) People have an irrational response to that most rational of decision-making tools. While statistics can get very complicated, most people can get by with just a few key statistics.

Continue Reading September 20, 2013 at 1:26 pm Leave a comment

Consultation and collaboration in change management

Lately, I’ve started to wonder if I’m the only one bothered by people treating different words as if they are interchangeable. This season, it’s collaboration, consultation and communication. In the realm of change management, choose the wrong action at your peril.

Continue Reading June 18, 2013 at 2:38 pm Leave a comment

From newbie to pro: Building worker expertise

It would be nice to bring on workers who were already peak performers, but everyone needs time to get up to speed. Previously, we looked at how to determine where workers are. Now we will look at what you can do to move them along toward expert status.

Continue Reading March 11, 2013 at 12:55 pm Leave a comment

From newbie to pro: Discovering the level of worker expertise

Wouldn’t it be nice to bring on workers who were already peak performers? Unfortunately, it’s unlikely to happen. Even experienced professionals will need to learn how things are done at your organization before they can get fully up to speed. For younger workers and those changing careers, the learning curve is steeper. So, what can you do to recognize where on the learning curve someone is?

Continue Reading December 20, 2012 at 3:17 pm Leave a comment

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